If I could give the Dominican Fiesta Hotel and Casino 100 stars I would. I have never had this kind of mistreatment and as a “vip” status, apparently that means nothing but a gimmick. The hotel staff also tried to charge my friend $45 dollars to visit my room otherwise he wanted her to just stay in the lobby. I also cancelled my last night there because I was so unhappy with the situation. The delay acquiring another room, repacking my things cost, moving to my new room and unpacking cost me to be late getting ready and being late to my meeting. They immediately got me a new room on the 6th floor within 3 mins. They did not seem in a rush to get another room available until I told them I was leaving in one hour and I don’t know when I will return and I need to get ready. 30 min later I did not hear from staff so I called. I spoke to the front desk and they sent staff to check the ac, he reported that i need a new room and staff will notify me shortly. I thought I should give it time to cool down but after two hours it was still the same temperature. The temperature outside was close to the room temperature. I was placed in a room with a poorly working Air conditioner.
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